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Support request

Thank you for using the Hope Channel app! We are sorry that something does not work satisfactorily.

If you are using the old Hope Channel App (blue background), please download the latest version from the App Store. Unfortunately, the old app is no longer supported.

Before you send a new support request, please read the FAQ below. Maybe your question is already answered.

Known bugs or issues

There are currently no bugs order issues known.

FAQ

Video plays, but there is no sound

  1. Check, if your device is in silent mode. Sound is only available, when silent mode is disabled. This behaviour will be fixed in the upcoming release.
  2. Check the livestream or media library of another country. See if that stream or media library has sound.

The schedule is missing

Schedule has been integrated into the livestream view. This can be viewed in portrait mode within the device.

What's happening with the free Hope Channel app?

The paid Hope Channel app is now completely free! Please download the new released version from the Play Store (Android) or App Store (iOS). The old free Hope Channel app will be removed soon from the Play Store and App Store.

Do I need WiFi to watch videos?

No. It is recommended to have a fast internet connection, at least 3G or LTE. Watching videos over a mobile connection will use data from your data plan. So please be aware that there could be additional charges from your mobile service provider if your data usage goes over your usage cap.

Why doesn't the video stream properly?

Reasons why the stream doesn't work properly:

  • Bad connectivity. The streaming works best with a proper wifi signal.
  • The resolution of your screen is smaller than 480x800 pixels on Android devices.
  • The hardware of your device is to slow to stream the video properly.
  • The live streams originate from different Hope Channels around the world. There can be differences in quality and reliability per channel.

Why do some livestreams not work?

The live streams originate from different Hope Channels around the world. There can be differences in quality and reliability per channel. If the live stream doesn't work, try again later. Check also other live streams to see if you've got problems with the connectivity of your device.